Contact โ Toveria
European BtoC, CtoC, CtoB and BtoB marketplace
Selling from Europe to the rest of the world
Last updated: June 2026
๐ฌ Contacts by subject
| Subject | Response time | |
|---|---|---|
| General questions | contact@toveria.com | 48 business hours |
| Customer service โ disputes โ orders | support@toveria.com | 48 business hours |
| Emergencies (fraud, ongoing scams) | support@toveria.com โ subject URGENT | 4 business hours |
| Moderation โ reports | moderation@toveria.com | 72h (24h if manifestly unlawful) |
| Personal data โ GDPR | dpo@toveria.com | 30 days |
| Data Protection Officer | dpo@toveria.com | 30 days |
| Taxation โ DAC7 โ VAT โ Customs | conformity@toveria.com | 5 business days |
| BtoB legal questions | legal@toveria.com | 5 business days |
| DSA โ Authority contact point | conformity@toveria.com | 72h |
| Partnerships โ Brands | contact@toveria.com | 5 business days |
| Press โ Media relations | presse@toveria.com | 48 business hours |
| Bugs โ Suggestions | support@toveria.com โ subject [Bug] or [Suggestion] | 5 business days |
๐ข Registered office
Toveria โ sole proprietorship (Kamel DOURA)
12 Rue de la Part-Dieu, 69003 Lyon, France
SIRET: 978 781 227 00019
RCS: 978 781 227 R.C.S. Lyon
๐ Social media
| Network | Link |
|---|---|
| [To be completed] | |
| TikTok | [To be completed] |
| [To be completed] | |
| X / Twitter | [To be completed] |
| [To be completed] |
๐ Legal documents
โ๏ธ Mediation and disputes
Consumer mediation (BtoC):
[Name of approved mediator โ to be completed]
[Website โ to be completed]
European online dispute resolution platform:
๐ https://ec.europa.eu/consumers/odr
CNIL โ Personal data complaints:
๐ cnil.fr/fr/plaintes
Toveria โ European BtoC, CtoC, CtoB and BtoB marketplace โ Selling from Europe to the rest of the world contact@toveria.com
French version โ in case of discrepancy with a translation, the French version prevails.